Booking terms
What you and Sandbox agree to when you book an appointment online.
Who your booking is with
Sandbox.
Making a booking
Online booking needs at least 2 hours' notice. Your appointment is booked when you see the "Booking confirmed" screen, which shows your reference. A confirmation is also sent to your email address.
Please check the service, date and time before you confirm, and give a mobile number and email address we can reach you on.
Prices
The price of each service is shown before you book. Where a price says "from", the final price depends on what you need, and is agreed with you before the work starts.
Paying
No payment is taken online. You pay in the salon on the day of your appointment.
Changing or cancelling
You can change the time of your booking, or cancel it, free of charge up to 24 hours before it starts. Use the link in your confirmation email, or "My bookings" if you have a login.
Inside the last 24 hours a booking can no longer be changed or cancelled online. Please contact the salon as soon as you can.
Running late
If you are running late, please let the salon know as soon as you can.
If the salon has to change your appointment
Occasionally an appointment has to be moved or cancelled, for example because of illness. You will be contacted as soon as possible and offered another time. If no other time suits you, anything you paid online for that appointment is refunded in full.
Patch tests
Some colour services need a patch test at least 48 hours before the appointment if you have not had one in about the last six months. These services are marked when you book, and the salon will contact you to arrange the test.
Children
Appointments for children should be booked by a parent or guardian.
Waiting list
Joining the waiting list is free and is not a booking. The salon will contact you if a time comes up, and you are free to say no.
Messages about your booking
When you book, we send you messages about it by email: a confirmation, a reminder before your appointment, a message if anything has to change, and a thank-you afterwards. These are part of your booking, not advertising.
You can stop reminders and thank-you messages at any time on the Your messages page. Confirmations of bookings, changes and cancellations always go.
News and offers are only sent if you tick the box for them when you book, and you can stop them on the same page.
Your details
How your details are used is set out in the privacy notice.
Your legal rights and complaints
Nothing in these terms takes away the rights the law gives you as a consumer. Services must be carried out with reasonable care and skill, and if something is not right, please tell the salon so it can be put right.
These terms are governed by the law of England and Wales.
Last updated 13 October 2026. The terms that apply to a booking are the ones shown here on the day you make it.